Shipping Policy

At Casa Lorelai, we take great care in ensuring your olive oil reaches you fresh, fast, and safely.

Order Processing

All orders are processed within 2–3 business days after being placed. Once dispatched, you will receive a confirmation email or SMS with your tracking details. We ship through trusted courier partners to ensure timely and secure delivery.

Delivery Time

Delivery within Pakistan typically takes 3–5 working days, depending on your location. Delays may occasionally occur due to weather conditions, public holidays, or courier network issues.

Damaged or Incorrect Items

If your product arrives damaged or incorrect, please contact us within 3 days of receiving your order. Kindly provide proof (photo or video) so our team can verify and arrange a replacement or refund promptly.

Returns & Refunds

• Returns are accepted only for unopened and unused products.
• Shipping charges are non-refundable.
• Refunds will be processed once the returned product is received and verified by our team.

Contact Us

For any order or shipping inquiries, feel free to reach out:
📍 Address: 61-CCA, 1st Floor, Phase 8 (Ex Park View), DHA Lahore
📞 Phone: +92 336 8089660 | +92 321 5971929
📧 Email: info@casalorelai.com
🌐 Website: www.casalorelai.com